Problems with AliExpress? These are the ways you can contact someone on the platform.
AliExpress is one of the largest and most important online shopping portals in the world. With an almost infinite catalog of articles of any kind, it is not strange to get lost among the variety of products and categories and the latest technology.
If you’ve ever been through this situation, you know how annoying and uncomfortable it can be, not to mention how difficult it is to contact customer service.
That is why, below, we provide you with all the ways and channels available to contact AliExpress and not die trying. If you want to know what they are, keep reading this article.
How to contact AliExpress
If at any time you have any problems with your purchases or shipments from AliExpress, there are four ways to contact their customer service to solve your problems. Next, we tell you what they are:
Through your phone line
The first of the channels is through a telephone line that contacts you with its physical store located in Madrid. Keep in mind that communicating directly with the offices in China is very complicated. Still, it’s a good start.
If you ever need to contact AliExpress at its physical store in Madrid, you simply have to dial the telephone number (618 97 23 38) during customer service hours from Monday to Sunday from 10:00 a.m. to 10:00 p.m., or you can contact the 24-hour service by dialing 11866.
Another alternative is the one shown below.
- Telephone contact: 934 375 879
- Hours: 08:00 a.m. to 09:00 p.m. / Monday to Friday
- Address: Carrer de Laureà Miró, 20, 08950 Esplugues de Llobregat, Barcelona, Spain.
Through your social networks
AliExpress social networks are one of the most effective customer service channels. Although in many cases they may take a while to serve you, rest assured that they will.
In their profiles, you will not only find information related to their products, but they also offer some advice and relevant data to answer many of the concerns of customers. Come on, it’s like a “Frequently Asked Questions” of a lifetime.
Either way, their Twitter account, and Facebook page are fully available to handle any need you may have, so check them out.
Through your live chat
Possibly, the AliExpress chat service is the best-known alternative for many users. However, getting a satisfactory answer is not always as easy as you might think.
Even so, it is an effective method where if you are patient and apply a little perseverance, you will surely have an operator attending to your case. Now, how can you access this chat? It is very simple.
- Enter the AliExpress website.
- Go to the bottom of the page by sliding or scrolling until you find the “Customer Service” option and then select the “Chat” option at the bottom of the screen. It is important that before performing these steps, you have logged in with your AliExpress user account before continuing.
- You will see a screen will be displayed and you will start chatting with a bot. The catch is that it can’t fix your problem, so you’ll need to be very precise in your questions and answers, as well as showing that you’re not happy with the outcome of the issue. In this way, there will be no other option for the “machine” than to contact a physical operator.
Contact the seller directly
Last but not least of the channels to contact AliExpress is to get in direct contact with the seller. Possibly, this is the most effective and in many cases definitive solution.
In any case, contacting the seller is not a very cumbersome process, so you can do it without major complications if you follow the steps correctly.
The first thing you should do is go to the window of the product for which the problem arises, then click on the name of the seller or store. If the seller is online when doing this procedure, it is most likely that he can assist you immediately, otherwise, he will do so as soon as he connects.
Now, in case all this has not been enough to solve your problem, you can choose to open a dispute, which is more recommended in these cases, and thus be able to recover your money. Of course, remember to do it before the end of the buyer protection period.
However, if you just want to get out of the situation and see your money back, just go straight ahead and open a dispute. To do this, go to your AliExpress account and select “My orders”, choose the product, and press “Open dispute”.
Once this is done, you will need to fill out a form detailing the reason for the dispute and the type of refund you want. Consider that this option allows you to attach documents as evidence, so it can be useful in any case.
Please note the following, even if the dispute started because the product did not reach you, you can increase the protection time of the product if necessary. That yes, at no time, close the dispute, since the objective of the seller is to buy time so that you lose this benefit.
If for any reason you already have the product in your hands, do not worry and continue with the dispute. Once you have made sure that everything is in perfect condition and that you are really satisfied with your purchase, then you can close it.
What happens if I can’t solve it with the seller?
Remember that the seller has a period of 15 days to reach an agreement with you, and if for some reason you do not receive a solution within this time, you can raise the dispute directly to AliExpress so that those in charge of this situation can attend to it.
To do this, go to the “Escalate dispute” section, complete another form, and don’t forget to attach all the evidence that supports your situation, such as documents, images, videos, screenshots, conversations, and more that you have with the seller.
If everything is solved correctly, you will receive the refund from AliExpress within 3, 15, or 20 days after your dispute is approved. If this is not the case, you must initiate a claim in the AliExpress customer service center.
As you will see, there are different ways to contact AliExpress to solve your problems with any purchase. In any case, we hope that you do not need to make any and your purchases arrive perfectly, and if not, you know what to do.
If you liked this article, do not hesitate to take a look at the mobiles that everyone wants at AliExpress, or better yet, check out some coupons for discounts in the store.
Sharlene Meriel is an avid gamer with a knack for technology. He has been writing about the latest technologies for the past 5 years. His contribution in technology journalism has been noteworthy. He is also a day trader with interest in the Forex market.