We are going to explain how to recover your WhatsApp account if you lose it so that if you fall for scams like the six-digit code and your access to your account is stolen, you can recover it and start using it again. We are also going to help you if you lose your mobile phone or SIM and with them access to your account.
We are going to start with the simple part, that of requesting that your account be closed when you lose the mobile SIM. And then we will go on to tell you how you can use that same mechanism if your account is hacked so that you can recover it without problem and use it again.
What should you do if you lose your mobile or SIM?
If your mobile phone or SIM card is lost or stolen, then it will be very difficult to recover your WhatsApp account with it. The first thing you should do is call your operator to block the SIM card, partly to protect all other apps, and partly so they can’t log in with your WhatsApp account on other devices.
Then you have to send an email to [email protected], which is the official support account. Within the email, you have to write the text Stolen/lost phone: Please deactivate my account along with your phone number. You have to send the number in an international code, with +34 in front if it is a Spanish number, or the account of your country if your SIM is from another country.
With this data, WhatsApp will deactivate your account, and since you have deactivated the SIM, they will not be able to activate it again. And then, simply with the new SIM, you will be able to activate a new WhatsApp and start using it, notifying people of what has happened in case someone had written to them with your other account before deactivating it.
Here, you must always have a WhatsApp backup made in the Google or Apple cloud, so that you can recover these conversations in your new account. The WhatsApp account is different, but the Google or Apple account will be the same.
Simply recover your stolen account
WhatsApp does not allow you to connect to two devices at the same time, so if someone has received your 6-number password to enter your account, you will have to log in to your mobile again and expel that other person from theirs to recover your account. What happens is that if someone has just connected from another mobile, the process is blocked, and you cannot recover your account immediately.
There are times when sending SMS can be temporarily blocked, and you have the alternative of clicking on the Call me option. If you do, an answering machine will call you reciting the code non-stop for you to type. The call button can also be locked, but it takes less time to be usable again.
But when there is another person actively using your account, this method does not always work, so you will have to first kick out whoever stole WhatsApp to recover it. To do so, you need to send an email to [email protected], which is the official support account. Within the email, you have to write the text Stolen/lost phone: Please deactivate my account along with your phone number. You have to send the number in an international code, with +34 in front if it is a Spanish number, or the account of your country if your SIM is from another country.
When you write this email, WhatsApp will close all sessions of your account, including that of anyone who has stolen it from you. With these people gone, now you can get your number back. For this, go back to WhatsApp, and write your phone number to log in again.
When you do, you’ll be brought back to the screen that says you need to write a code. Here, after fighting with attackers who have stolen your account, it is possible that the options to send you the code are temporarily disabled, and you may have to wait a long time. Therefore, be patient, and remember that the Call Me button will take less time to reactivate, and when you use it, all you have to do is pick up the call that WhatsApp will make to you (it can be from other countries) and write the code that repeats you over and over again.
And that’s it. When you follow these steps you should be able to access your account again. Now, if you have not done it before, it is vital that you activate the verification in two steps as we explain here to make it more difficult to steal your account, and that you try to learn from what happened so that you never make it easy for anyone to access it again.
Sharlene Meriel is an avid gamer with a knack for technology. He has been writing about the latest technologies for the past 5 years. His contribution in technology journalism has been noteworthy. He is also a day trader with interest in the Forex market.
