Although Pokémon Go has been on the market for several years and has millions of users worldwide, sometimes it has some errors that can become annoying. If you don’t know a way to solve them, your experience in this augmented reality game could get worse. For this same reason, today, we will explain how to solve the problem of Pokémon Go of not being able to authenticate.
If you are one of those players who suffer because Pokémon Go cannot authenticate your account, then you have reached the right place.
Why and when does this error occur?
This Pokémon Go error that does not allow you to authenticate the account is usually caused by an application, connection, or server problem. reprThis error occurs when you launch Pokémon Go, and it does not connect to the server. It also happens when the account is banned.
If Pokémon Go players have their account locked (for whatever reason), they can report their issue to the Niantic support page. But if unauthorized tools have not blocked your account, you should do what we will explain below.
What can be done to fix it?
There are four methods you can do to fix this Pokémon Go problem that doesn’t allow you to authenticate your account. Give them a try and find out which one is the most effective for you.
Method 1: make sure the game is up to date
Before doing anything to troubleshoot, first verify that you are using the latest version of Pokémon Go. Doing so is simple; just follow these steps.
- Open Google Play Store.
- Touch the menu of the three horizontal lines that are in the upper left part of the application.
- Press My applications and games to see a list of everything you have installed on your mobile.
- Tap the Update all button. If an update is available for Pokémon Go, the game will begin updating immediately.
- After the update is finished, open the game again and see if the problem persists.
Method 2: check your internet connection
Although it seems very obvious, make sure your internet connection is good enough to play Pokémon Go quietly. Run a speed test to see if everything is running smoothly. On the other hand, try always to play while connected to a Wi-Fi network so that the Internet speed is as fast as possible. As long as you don’t have a stable connection, the error will constantly appear in Pokémon Go.
Method 3: restart Pokemon Go to fix the error message of being unable to authenticate
Sometimes, this problem is caused by a failure in the application that can be solved by restarting it. If you want to do it, go to the current applications section on your phone, find the Pokémon Go app, and swipe up to close it. Now open the game and check if the problem persists.
Method 4: clear the cache and data of Pokémon Go
You may have to erase all the Pokémon Go data to solve this problem. How do you do it? Following these steps.
- Enter the Settings of your mobile.
- Look in Apps and notifications.
- Tap See all apps.
- Press Pokémon Go.
- Touch Storage & Cache.
- Tap Clear storage and Clear cache, then make sure to confirm the action.
Did you want to get better at this popular Niantic game? First, find out which are the easiest and hardest Pokémon to catch in Pokémon Go. In addition, you should also look at this guide to get Pokécoins in Pokémon GO playing from home. Become a true Pokémon master!
Sharlene Meriel is an avid gamer with a knack for technology. He has been writing about the latest technologies for the past 5 years. His contribution in technology journalism has been noteworthy. He is also a day trader with interest in the Forex market.