What to Do When Verizon Phone Not Receiving Calls?

Phone Not Receiving Calls
Phone Not Receiving Calls

It is widely known that Verizon offers the world’s best network connectivity no matter where you are. They have the most far-reaching number of cell towers in the United States. Known for its robust and infrangible connectivity, Verizon has become synonymous with irreproachable. As a result, it has gained a commendable position in the communication industry.

It is implausible to have network issues with Verizon. However, you might encounter a glitch sporadically. If you stumble upon the problem of Verizon phone not receiving calls, then we have the optimum solution to what you are looking for in this article. Hence, we have gauged the ways to resolve your plight/predicament.

Common Reasons for the Issue of Verizon Calls Not Going Through

There could be many reasons for the issue that makes you ponder and ask, why am I not receiving calls? Below are some of the reasons for this problem.

1. Coverage Problems

It seems improbable, although it might occur if that location has a weak Verizon network coverage strength. You might face the issue if you are in the neck of the woods, on a ravine, or on a mountainside.

Distance from the cellular tower is another factor that leads to interrupted connectivity. If the cell towers are nowhere near, it is the cause of the disrupted network, and you are not receiving any calls.

Another rationale is if you are in the basement, indoors, or underground, it will affect the network signal. Heavy network traffic is also a possibility. You might face a signal-catching issue if the state or municipality has imposed a regulation.

2. Disrupted Network

Weather changes and natural calamities like storms, tornados, hurricanes can lead to network disruptions. They might damage the cell towers and lead to Verizon phone not receiving calls.

If your fiber or broad cables get suspended due to unforeseen reasons, you might face a problem with receiving and making phone calls.

3. Wrong Phone Settings

One of the reasons for this issue is the settings on your phone. Airplane mode, Do Not Disturb mode, and Call Forwarding are some of the settings. In addition, your phone might show no network or no signal.

Verizon calls not going through issues can arise from device settings blocking you from receiving phone calls.

4. Verizon Account Issues

If you have missing features on your Verizon account and requested a service inconsistent with them, some of the other aspects might abate from your account. For example, an unintentional internal change can make certain features disappear. You might not be able to receive calls in such situations.

Another explanation is that your number portability did not go through. It occasionally takes time to update your number on the Verizon network. For a wireless device number, it takes up to 72 hours. You will not be able to receive phone calls during this period.

For a corded device number, it can take up to 10 days. Verizon provides a temporary number for the period.

5. Problems with the Receiver’s End

If everything is fine with your device and network and you sort out every possible situation yet you cannot make calls; it could be on the receiver’s end.

They might be facing an issue with their device or network. Or the receiver’s side might be facing any of the obstructions mentioned previously.

12 Ways to Fix Verizon Phone Not Receiving Calls Issue

Here are the top solutions to fix calls not receiving problems on Verizon.

1. Remove and Reinsert Your Sim Card

Often your sim card gets displaced in your device, or it is not connecting to it. You can remove and clean it with a dry cloth before reinstalling it to ensure it’s showing the network.

After inserting the sim, you have to restart your device before making calls and checking if you can receive calls.

2. Reset Network Settings

Snags and glitches in the network can thwart receiving calls. Resetting network settings can resolve this issue. Keep your Wi-Fi password handy in case you forgot. You can follow the steps below to reset your network.

Step 1: Go to “Settings” on your device.

Step 2: Tap on “System.”

Step 3: Click “Advanced” under the “System.”

Step 4: Choose “Reset Network Settings.”

All your network settings along with VPN and your preferences will get reset. So, you have to change them again manually.

3. Check Airplane Mode

Before asking ‘why am I not receiving calls,’ check your airplane mode and turn it off if it is on. It is conceivable that you inadvertently turned it on and did not notice.

You can turn it off in the “Settings” or the “Quick Settings Menu” or control center of your device. The button is an “Airplane.”

4. Check Apps Permissions in Device Settings

Check the app permissions section and note the apps that require permission from your contacts and phone. If the call not receiving issue began when you installed a specific app or several apps, try removing those apps and resetting your network settings.

It could be an issue with the app or phone function. You can check by sending a message to the number and if it goes through, then delete the contact from your device and call from the dial pad. On the other hand, it could be due to an issue with how you saved the number. Try to store the number again after erasing and make a call.

5. Turn on the Safe Mode

Turn on safe mode on your Android device to check whether a third-party app is causing a hindrance and blocking you from receiving a call.

If you are receiving and making calls in the safe mode but not otherwise, then a third-party app is forging a problem.

You can either report the issue to the app developer or discard the app altogether. After that, you can try receiving and making calls to ensure that the problem does not persist.

6. Turn off Do Not Disturb

If you have the “Do Not Disturb” mode on, it will not permit you to receive calls. It might be that you had fortuitously turned it on and forgotten to change it.

You can turn it off in the device “Settings.” Alternatively, you can use the “Quick Settings Menu” or “Control Center” to turn off the “Do Not Disturb.” It is the symbol with a negative sign in a circle.

7. Check Call Forwarding

Call forwarding redirects your calls to another device or phone number. It will prevent you from receiving calls by redirecting them. So, if you turn call forwarding on by accident, turn it off on your device. You can switch off the call forwarding on the My Verizon App by following the steps below.

Step 1: Go to “Account.”

Step 2: Choose “Manage Device.”

Step 3: Scroll and find “Preferences.”

Step 4: Click “Managing Call Forwarding.”

Step 5: Tap “Remove” to turn off Call Forwarding.

8. Restart Device

Restart your device so that all your background apps are closed. Background apps might slow down your device and prevent it from making and receiving calls.

It also clears out memory and frees space on your device. Restarting will alleviate connectivity problems and resolve related issues.

9. Undergo Factory Restore

If the above solutions don’t work correctly, try restoring the factory setting. You have to start all over again. But with a backup, you can restore your files once the issue gets resolved. Your device will get configured like a new device.

All the changes made before the reset will get regressed. And you have to start from scratch. But with a reliable backup, you would not have to put too much effort.

10. Update Your Phone’s Software

If you have not updated your software, it will affect the performance of your device. And it could be a possible reason for a Verizon phone not receiving calls.

Follow the steps below to update the software of your device if available.

Step 1: Go to “Settings.”

Step 2: Click “About Phone” at the bottom.

Step 3: Choose “System Updates.”

It will initiate the software update process, and your device will restart when it’s complete.

11. Check Verizon Call Filter Settings

The Verizon Call Filter is a built-in feature that has several settings. It also includes Call Filter that blocks undesirable and spam calls.

It might prevent substantial callers from reaching you if the Call Filter suspects them of a spam call.

12. Opt for Customer Service Support

Your last resort is to call Verizon’s customer support. There could be a network outage, or it could be your Verizon account issue.

In either of the cases, you can easily call Verizon’s customer service and ask whether they can resolve the matter.


Staying connected with your friends and family is a priority in the busy world. However, when they cannot reach you or know your whereabouts, their imaginations will run wild, expecting the worst.

Verizon’s cellular network is renowned for exceptional coverage and signal strength. But due to impetuses, network problems might transpire, and incidents like Verizon phone not receiving calls might arise.

We have given a comprehensive way of resolving problems of calls not receiving. So, we hope now you will get the best resolution to your predicament.