Hisense, just like any other good TV, might develop some technical glitches. One of them is the lack of pictures, even when the screen is turned on. If this happens, you might think that your TV is spoilt and that you’ll never be able to fix it, which is not the case. This post shares what you can do to reset your Hisense TV with no pictures.
Why Is My Hisense TV not Showing Pictures?
The Hisense TV has a feature that allows it to save channel information and channel number if you decide to change your cable provider. As soon as your TV is connected to the internet, it will download all of your channel data and automatically start playing them.
However, sometimes this feature fails. For example, if you unplugged the cable while you changed channels or forgot to switch off the Roku TV when changing your cable provider.
Also, if you unplugged the cable because of some extra to do and forgot to reconnect it again, the TV will not work properly. It can happen because the TV is set to “Auto” (which will switch channels as you’re watching TV), and as soon as you leave it switched on, it will start downloading channels.
The other reason why your Hisense TV might not be showing pictures is that the TV may have protective software that prevents channels from playing when the screen is off. To fix this, you will need to remove this protective software.
To remove the software, you should start by turning off the TV and unplugging every cable. After that, download and install the software reset tool provided below on your computer. Run it and follow the steps required to reset your Hisense TV.
How to Fix Hisense TV Black Screen Issue
When Hisense TV power light on but no picture, here are the steps you can follow to reset and make your device start showing pictures once again. Note that the problem can only be solved if you follow these steps to the letter.
1. Disconnect External Hard Disc and USB Cable
This ensures that you don’t interfere with anything while resetting your Hisense TV. Also, if you leave them, the reset process might not be fully launched, making the problem persist.
2. Disconnect the Power Cable
Once you’ve disconnected the cables, unplug the power cable and leave the TV without electricity for a minute. After that, plug it back in to see if the problem is still there. If it is, follow the next steps to reset your Hisense TV without picture.
3. Press and Hold the Reset Key on your Hisense TV for five-ten seconds
On the back of your Hisense TV, you will notice a red button with a keyhole shape in it. It’s located to the left of the screen, just underneath where the power cable is plugged into it. When you press this button, a reset menu will appear on the screen:
4. Access the Reset Menu
Press the up and down arrow keys on your remote to highlight the “OK” button. Then press the right arrow key to confirm.
5. Reset Your Hisense TV
Next, you will be asked to input a password by pressing number keys on your remote. Note that in case you do not remember it, the password is 1234 by default. You will also need to select the “Yes” button to proceed.
6. Confirm Reset
Select the “Yes” button to confirm that you want to reset your Hisense TV. Once you do that, it will make a series of beeps, and the screen will go blank for a few seconds before appearing once again with a full picture.
How Long Does It Take to Reset Hisense TV?
It will take a few minutes before your Hisense TV will be reset, which may take longer if you have a long list of channels or TV shows saved on your memory stick. If you intend to reset your TV, you should follow the right steps to avoid complications.
Again, the steps above should work, but might make the situation worse if not followed correctly. If the problem persists even after resetting your Hisense TV, try to update the software and fix any other setting issues.
The user manual should also contain instructions to follow when you realize that your TV is on but doesn’t show any pictures. Follow the steps in it and check if your TV is connected to an internet source.
If you can still not fix your Hisense TV, ask the manufacturer’s customer service for a replacement of the set. Do not waste any more time or money on unrepairable Hisense products, as you can get a refund within 90 days of purchase.
Does Hisense Cover This in Warranty?
Many manufacturers today offer a manufacturer’s warranty on their products. However, it should be noted that Hisense does not cover this kind of problem in warranty. If a malfunction occurs, you could get parts or even the whole TV replaced by the manufacturer, provided that it still has two years of warranty left to run.
If the TV is out of its warranty period, you will have to pay a US$40 service fee. This means that if a manufacturing defect does not cause the fault, you will have to pay more money than what your TV originally cost. It’s important to note that this fee is charged in addition to any other fees you might have had to pay for shipping and repair fees.
You can also contact the manufacturer’s customer service and seek a solution with them. Tell them about the problem, and they’ll take a closer look into it. If the problem is caused by a technical issue covered in the warranty, they can either fix it or give you a new set.
Is Hard Reset Bad for Hisense TV?
The hard re-set of your TV can result in a loss of data when trying to fix Hisense TV no picture. Data includes anything from user accounts, internet settings, TV shows and everything else you’ve watched on it. The reset process is not something that should be done lightly. As a matter of fact, you should only do it after consulting the user manual.
If your TV is still in warranty and something goes wrong with it, you might be able to recover lost data by updating the software. Just do an online search for software updates and download the latest one available. You can then proceed to run it as instructed in your TV’s user manual.
This often solves the problem, but please note that this may not work with each TV model. Proceed with caution and use this at your own risk. Do not update your system if the manufacturer does not provide the software update unless you want to risk losing data on all your movies or TV shows.
Should You Buy a New Hisense?
Probably not. If you do decide to buy a new Hisense TV, make sure it has a full warranty period of one year for both manufacturers and parts. It might be a sign you’re dealing with a counterfeit if it doesn’t. This will give you peace of mind that you’ll be covered if anything goes wrong with your new set.
You can also check online reviews of the product and ask if anyone who has purchased it had similar problems with the screen or warranty service. Don’t risk buying anything from a store that does not have enough knowledge about their own products or from an online seller who is only interested in getting their hands on your money.
Do Old Hisense Models have a Reset Button?
Some older models of Hisense TV do not have a reset button. This can be because they were made in an extra small size, and those models cannot display more than 12 pictures on the screen at one time.
We recommend that if you feel like your Hisense TV has a problem, you should first check if there’s a support forum available regarding this specific model. If so, check if there’s an updated software procedure or firmware update that can fix the issue for you.
If you do not find such an option, the only way to fix the issue is by taking it to a local technician who can replace the screen. Try searching for local technicians in your area or asking your friends or family members if they know someone who can help you out with this.
The TV will then work like new again! If there’s no way to update the software and your TV has minor issues not covered in the warranty, you may have to get it fixed by buying a new one.
Hisense TV has been around for years and has proven dependable, durable, and reliable. However, this does not mean that you shouldn’t pay attention to product recalls or any negative reviews about them.
Doing some research about the product before you buy it can go a long way in ensuring that everything will work according to its description. Also, remember to identify whether you’re experiencing a problem with the TV yourself or if it is caused by something else.
Denis is an article/blog and content writer with over 3 years of experience in writing on different niches, including product reviews, buyer’s guide, health, travel, fitness, technology, tourism. I also have enough experience in SEO writing.